Frequently Asked Questions
Product AND Usage
WHY CHOOSE NOCTA REST OVER OTHER SMART MASKS?
Most masks only block light. NOCTA instruments are engineered with medical-grade materials and a proprietary ergonomic architecture that ensures 100% blackout without applying pressure to the eyes. We focus on the intersection of deep recovery and modern aesthetics.
WHICH MODEL IS RIGHT FOR ME? (AURORA VS ECLIPSE)
The Aurora Drift is engineered for insomnia and stress relief, featuring 4 gentle oscillation modes designed to guide you into deep sleep. The Eclipse Restore focuses on pain relief and physical recovery, using 3 targeted high-pressure modes to alleviate migraines, severe eye strain, and sinus congestion.
HOW DO I CLEAN AND MAINTAIN THE MASK?
The mask is crafted from premium protein leather which is antimicrobial and easy to maintain. Simply wipe the surface gently with a soft, slightly damp cloth or an alcohol-free wipe after use. Do not submerge the device in water or use harsh chemical cleaners.
HOW OFTEN SHOULD I USE THE NOCTA REST MASK?
For optimal results, we recommend using the mask for 15-20 minutes daily, preferably before sleep or during a midday break. The device is designed to be safe for daily use.
CAN I SLEEP WITH THE MASK ON ALL NIGHT?
Yes. The 'Sleep Mode' is specifically engineered for overnight use, with a flat profile and breathable materials. However, the massage and heat functions have an auto-shutoff timer (15 min) for safety, so it acts as a standard high-quality sleep mask for the rest of the night.
IS THE MASK SUITABLE FOR ALL FACE SHAPES?
Yes. We use a 3D-scanned anatomical fit and an adjustable micro-velcro strap system that adapts to any head size and facial structure, ensuring a perfect seal regardless of your profile.
Technology AND Safety
HOW DOES THE HEATING TECHNOLOGY WORK?
We use advanced conductive graphene heating elements that heat up in 5 seconds. The temperature is regulated by NTC sensors to stay within a safe, therapeutic range of 43-46°C.
IS THE MASSAGE PRESSURE ADJUSTABLE?
Yes. The Aurora Drift offers 4 intensity modes designed for relaxation and deep rest, while the Eclipse Restore features 3 targeted intensity modes focused on recovery. You can easily cycle through the modes to find the pressure that feels best for you.
DOES IT EMIT ANY RADIATION?
No. The device is FCC certified and uses low-voltage DC power, emitting no harmful radiation. It is as safe as using a standard pair of headphones.
CAN I WEAR CONTACT LENSES WHILE USING THE MASSAGER?
We strongly recommend removing contact lenses before using the massage or heat functions to avoid any potential irritation or discomfort.
Warranty, Shipping AND Returns
WHAT IS YOUR RETURN POLICY?
To request a return, contact support@noctarest.com with your order number, a brief description of the issue, and a short video clearly showing the defect (required). If approved, you’ll receive a prepaid return label. Items must be shipped back within 7 days of receiving the label.
DOES NOCTA REST COME WITH A WARRANTY?
Yes, we stand by our engineering with a comprehensive 1 year limited warranty. This covers any manufacturing defects in materials, workmanship, or electronic components under normal use.
HOW LONG DOES SHIPPING TAKE?
We offer shipping within the U.S., which typically takes 2-3 business days. International shipping times vary by location but usually take 7-14 business days.