Frequently Asked Questions
PRODUCT AND USAGE
WHY CHOOSE NOCTA REST OVER OTHER SMART MASKS?
Most masks are made to cover your eyes. NOCTA is designed to restore them.
Its ergonomic structure adapts to the contours of your face to deliver total blackout without pressure, elevating the experience of rest.
A balance of design and performance, created for true recovery.
Its ergonomic structure adapts to the contours of your face to deliver total blackout without pressure, elevating the experience of rest.
A balance of design and performance, created for true recovery.
WHICH MODEL IS RIGHT FOR ME? (AURORA VS ECLIPSE)
The Aurora Drift is engineered for insomnia and stress relief, featuring 4 gentle oscillation modes designed to guide you into deep sleep. The Eclipse Restore focuses on pain relief and physical recovery, using 3 targeted high-pressure modes.
HOW DO I CLEAN AND MAINTAIN THE MASK?
The mask is crafted from premium leather which is antimicrobial and easy to maintain. Simply wipe the surface gently with a soft, slightly damp cloth or an alcohol-free wipe after use.
HOW OFTEN SHOULD I USE THE NOCTA REST MASK?
For optimal results, we recommend using the mask for 15-20 minutes daily, preferably before sleep or during a midday break. The device is designed to be safe for daily use.
CAN I SLEEP WITH THE MASK ON ALL NIGHT?
No. NOCTA is designed primarily for relaxation and recovery sessions before sleep. The massage and heat functions feature an automatic shut-off timer (15 minutes) for safety. After that, it can still be used as a sleep mask, but it is not intended for continuous use throughout the entire night.
IS THE MASK SUITABLE FOR ALL FACE SHAPES?
Yes. We use a 3D-scanned anatomical fit and an adjustable strap system that adapts to any head size and facial structure, ensuring a perfect seal regardless of your profile.
TECHNOLOGY AND SAFETY
HOW DOES THE HEATING TECHNOLOGY WORK?
We use advanced conductive graphene heating elements that heat up in 5 seconds. The temperature is regulated by NTC sensors between 43-46°C.
IS THE MASSAGE PRESSURE ADJUSTABLE?
Yes. The Aurora Drift offers 4 intensity modes designed for relaxation, while the Eclipse Restore features 3 targeted intensity modes focused on recovery.
DOES IT EMIT ANY RADIATION?
No. The device is FCC certified and uses low-voltage DC power, emitting no harmful radiation.
CAN I WEAR CONTACT LENSES WHILE USING THE MASSAGER?
We strongly recommend removing contact lenses before using the massage or heat functions to avoid any potential irritation.
WARRANTY AND SHIPPING
WHAT IS YOUR RETURN POLICY?
To request a return, contact support@noctarest.com with your order number and a short video clearly showing the defect.
DOES NOCTA REST COME WITH A WARRANTY?
Yes, we stand by our engineering with a comprehensive 1 year limited warranty.
HOW LONG DOES SHIPPING TAKE?
We offer shipping within the U.S. (2-5 business days) and international shipping (7-21 business days) depending on location.