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Frequently Asked Questions

Everything you need to know about your Nocta Rest experience.

Product AND Usage

WHY CHOOSE NOCTA REST OVER OTHER SMART MASKS?+
Most masks only block light. NOCTA instruments are engineered with medical-grade materials and a proprietary ergonomic architecture that ensures 100% blackout without applying pressure to the eyes. We focus on the intersection of deep recovery and modern aesthetics.
WHICH MODEL IS RIGHT FOR ME? (AURORA VS ECLIPSE)+
The Aurora Drift is engineered for insomnia and stress relief, featuring 4 gentle oscillation modes designed to guide you into deep sleep. The Eclipse Restore focuses on pain relief and physical recovery, using 3 targeted high-pressure modes to alleviate migraines, severe eye strain, and sinus congestion.
HOW DO I CLEAN AND MAINTAIN THE MASK?+
The mask is crafted from premium protein leather which is antimicrobial and easy to maintain. Simply wipe the surface gently with a soft, slightly damp cloth or an alcohol-free wipe after use. Do not submerge the device in water or use harsh chemical cleaners.
HOW OFTEN SHOULD I USE THE NOCTA REST MASK?+
For optimal results, we recommend using the mask for 15-20 minutes daily, preferably before sleep or during a midday break. The device is designed to be safe for daily use.
CAN I SLEEP WITH THE MASK ON ALL NIGHT?+
Yes. The 'Sleep Mode' is specifically engineered for overnight use, with a flat profile and breathable materials. However, the massage and heat functions have an auto-shutoff timer (15 min) for safety, so it acts as a standard high-quality sleep mask for the rest of the night.
IS THE MASK SUITABLE FOR ALL FACE SHAPES?+
Yes. We use a 3D-scanned anatomical fit and an adjustable micro-velcro strap system that adapts to any head size and facial structure, ensuring a perfect seal regardless of your profile.

Technology AND Safety

HOW DOES THE HEATING TECHNOLOGY WORK?+
We use advanced conductive graphene heating elements that heat up in 5 seconds. The temperature is regulated by NTC sensors to stay within a safe, therapeutic range of 43-46°C.
IS THE MASSAGE PRESSURE ADJUSTABLE?+
Yes. The Aurora Drift offers 4 intensity modes designed for relaxation and deep rest, while the Eclipse Restore features 3 targeted intensity modes focused on recovery. You can easily cycle through the modes to find the pressure that feels best for you.
DOES IT EMIT ANY RADIATION?+
No. The device is FCC certified and uses low-voltage DC power, emitting no harmful radiation. It is as safe as using a standard pair of headphones.
CAN I WEAR CONTACT LENSES WHILE USING THE MASSAGER?+
We strongly recommend removing contact lenses before using the massage or heat functions to avoid any potential irritation or discomfort.

Warranty, Shipping AND Returns

WHAT IS YOUR RETURN POLICY?+
To request a return, contact support@noctarest.com with your order number, a brief description of the issue, and a short video clearly showing the defect (required). If approved, you’ll receive a prepaid return label. Items must be shipped back within 7 days of receiving the label.
DOES NOCTA REST COME WITH A WARRANTY?+
Yes, we stand by our engineering with a comprehensive 1 year limited warranty. This covers any manufacturing defects in materials, workmanship, or electronic components under normal use.
HOW LONG DOES SHIPPING TAKE?+
We offer shipping within the U.S., which typically takes 2-3 business days. International shipping times vary by location but usually take 7-14 business days.