Refund and Return Policy
Last updated: October 2026
30-Day Money-Back Guarantee
At NOCTA REST, we want you to feel confident in your purchase. If you are not satisfied with your NOCTA REST product for any reason, you may request a refund within 30 days from the date of purchase.
The product may be opened and used. To be eligible for a refund, the product must be returned in good condition and include its original packaging, components, and accessories.
How to Request a Return
To start a return, contact us at support@noctarest.com within 30 days from the date of purchase.
Please include:
- Your order number
- The name used to place the order
- A brief explanation of the reason for the return
Do not send the product back before receiving return instructions from our Customer Support team.
Return Authorization & Shipping
Once we receive your return request, our Customer Support team will review the information and provide you with the return instructions.
The customer is responsible for the cost of return shipping.
NOCTA REST does not provide prepaid return shipping labels for returns made under the 30-Day Money-Back Guarantee.
Do not send any product back without receiving return instructions from our Customer Support team.
Return Conditions
To be eligible for a refund, the product must:
- Have been purchased directly from NOCTA REST.
- Be returned within 30 days from the date of purchase.
- Be in good condition.
- Include the original packaging.
- Include all original components and accessories.
The product may have been opened and used. However, we cannot accept returns for products that have been damaged due to misuse, abuse, unauthorized modifications, or excessive wear beyond normal use.
NOCTA REST reserves the right to reject returns that do not meet these conditions.
Refunds
Once we receive and inspect the returned product, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Refunds cover the purchase price of the returned product only.
Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer.
Refunds are processed within up to 10 business days after the returned product has been received and inspected. Your bank or payment provider may require additional time for the refund to appear in your account.
1-Year Limited Warranty
All NOCTA REST products are covered by a one-year limited warranty from the date of purchase against manufacturing defects.
This warranty is separate from our 30-Day Money-Back Guarantee.
To request warranty service, contact us at support@noctarest.com and include your order number and a description of the issue. We may request photographs or a short video clearly showing the suspected defect to evaluate the claim.
This warranty does not cover:
- Accidental damage
- Improper use
- Misuse or abuse
- Normal wear and tear
- Unauthorized modifications or repairs
- Damage resulting from failure to follow the product instructions
If the issue is determined to be covered by the warranty, NOCTA REST will determine the appropriate solution, which may include repair, replacement, or another appropriate remedy.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at support@noctarest.com within 7 days of delivery.
Please include your order number and clear photos or a short video showing the issue so that we can evaluate the situation and determine the appropriate solution.
If the issue is confirmed to have occurred during shipping or the wrong product was sent, NOCTA REST will provide instructions for the next steps and determine the appropriate resolution.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you realize that you entered an incorrect shipping address, please contact us as soon as possible at support@noctarest.com.
If your order has not yet been shipped, we will make reasonable efforts to update the shipping address before fulfillment. However, we cannot guarantee that changes can be made after an order has been processed or shipped.
If an order is returned to NOCTA REST because of an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for any additional shipping costs required to resend the order.
NOCTA REST is not responsible for delays, failed deliveries, or returned packages resulting from an incorrect or incomplete shipping address provided by the customer.
Lost or Delayed Packages
Once your order has been shipped, you will receive tracking information so you can monitor the status of your delivery.
If your package is delayed, appears to be lost in transit, or the tracking information has not been updated for an extended period, please contact us at support@noctarest.com.
We will review the tracking information and, when appropriate, contact the shipping carrier to investigate the shipment.
NOCTA REST is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control. However, we will make reasonable efforts to assist you in resolving shipping issues.
If the carrier confirms that a package has been lost, NOCTA REST will determine the appropriate resolution based on the circumstances of the shipment.
Promotional Products
Products purchased at a promotional price, discounted price, or during a sale are also covered by our 30-Day Money-Back Guarantee, provided they meet the return conditions outlined in this policy.