Refund and return Policy
Last updated: February 2026
How to Request a Return
To start a return, please contact us at support@noctarest.com and include:
- Your order number
- A brief explanation of the issue
- A short video clearly showing the problem or defect (required)
The video helps our Quality Assurance Team evaluate the issue faster and ensure a smooth process.
Quality Review and Return Authorization
Once we receive your request, our Quality Assurance Team will review the information. If approved, you’ll receive:
- A prepaid return shipping label
- Instructions on how and where to send your item
After the label is issued, you’ll have 7 days to ship the product back. Returns sent without prior approval will not be accepted.
Return Conditions
To be eligible for a return, the item must be:
- In good condition
- Returned in its original packaging
- Include all components originally received
We reserve the right to refuse returns that show excessive wear, damage caused by misuse, or missing packaging.
Refunds
Once we inspect your return, you’ll be notified of the approval status. Approved refunds are issued to the original payment method.
Exchanges
Replacements are only available for the exact same product originally purchased if requested within the warranty period.
- Only one exchange per order
- Once an exchange is requested, the order is no longer eligible for a refund
- Shipping fees for the new item must be covered by the customer
Warranty Policy
All products are covered by a 12-month limited warranty from the date of purchase covering manufacturing defects.
To claim: Contact support with a video showing the issue for a confirmed replacement.